The Zero In Formula
There is customer satisfaction, there is customer loyalty, then there is goodwill. What level are you striving for in your business?
Providing great customer service isn't good enough anymore. Successful brands need to be fanatical about understanding their consumers and solving their trickiest problems.
Take some key lessons from The Three Little Pigs and apply them to YOUR business before it is too late!
See how some businesses were able to be flexible and quickly pivot during the pandemic. What can your business do to adapt?
To build a solid foundation for long-term success, a business should be both customer-centric and innovative. Is yours?