SERVICES

Work with Zero In to help make your business or organization more Customer Centric and Innovative.

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CUSTOMER-CENTRIC AND INNOVATION ASSESSMENT

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Start by assessing your business or team

Take the Zero In -  CCI Assessment

Determine how Customer Centric and Innovative

your team or business is

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Work with Zero In to address any areas of opportunity to help you become more customer-centric or innovative and set you and your team up for long-term success

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WORKSHOPS AND WEBINARS

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Help your team learn and apply strategies through interactive and engaging sessions on these topics:

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Customer Centric

  • Customer Focus

  • Your Ideal Customer

  • The Experience Economy

  • Creating the Ultimate Customer Experience

  • A Customer Centric Purpose

  • A Customer Centric Culture

Innovation

  • The Principles of Innovation

  • Innovation Tools and Practices

  • Design Thinking

  • The Myths of Innovation

  • Leading Innovation

  • A Culture of Innovation

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CONSULTING ENGAGEMENTS

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CX Jumpstarts

Work with Zero In through any or all 3 steps listed below to understand, define, and implement the ultimate Customer Experience.​

Step 1 - Know Your Customers

  • Customer Segments

  • Customer Personas

  • Customer Lifetime Value

  • Empathy Maps

  • Observe and Next Steps

Step 2 – Your Customer Experience

  • Customer Experience Map – Current State

  • Customer Journey Maps – Current State

  • Define Challenges/Opportunities and Next Steps

Step 3 – Innovate

  • Brainstorm ideas to improve the CX

  • Design ways to Pilot/Prototype the ideas

  • Test and Next Steps

Innovation / Brainstorming Sessions

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Have Zero In facilitate innovation and brainstorming sessions with your team.  Enjoy engaging ideation sessions with various tools and techniques to get the creative juices flowing and find new innovative ways to solve your challenges.

HALF DAY AND FULL SESSIONS AVAILABLE WHERE TOGETHER WE WILL

  • Review and refine the business challenge you are looking to resolve

  • Question the current assumptions and biases about the problem and possible solutions

  • Ensure a diverse group of perspectives and viewpoints are included and examined

  • Perform various brainstorming techniques using multiple tools and strategies to generate a vast list of ideas

  • Design agile and nimble ways to pilot and prototype the top ideas

  • Determine the steps required to collect valuable feedback and metrics to evaluate the solutions and take appropriate action

 CCI Formula Strategy Consulting

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Ask how you can work directly with Zero In to implement any or all aspects of the CCI Formula into your business or organization.  From strategy to implementation, Zero In is here to help.