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©2018 by Zero In.

ZERO IN Workshops offered in 2020. 
Every workshop helps support a different local charity!

The Customer Experience Revolution

March 5 2020  1pm - 5pm

Days Inn and Suites - Lindsay ON

How to create experiences that your customers crave!

ABOUT THE WORKSHOP

In order to differentiate your business from your competition, you need to focus more on your customers than on you or your products.  Yes, you need to have good products and services, but in order to really create customer loyalty, gain referrals, and grow your business you need to be creating experiences for your customers that truly resonate with THEM.

 

This workshop will teach you all about the experience economy and how you can go about creating experiences that your customers will crave.

Participants in this workshop will learn how to:

  • Understand the experience economy 

  • Learn the difference between customer service and customer experience

  • Realize the potential for customer experiences that will be a differentiator for you

  • Align your products, services, and experiences to your customer needs

  • Translate your ideas into execution and action

  • Drive customer loyalty, retention, and growth!

WHO SHOULD ATTEND

Anyone in an organization that is involved in customer sales, services, or senior leadership.

 

CUSTOMIZED WORKSHOPS

Contact us to discuss a customized workshop for your organization.  Customized workshops include customer experience training material specific to your organization

CHARITY DETAILS

Soroptimist International of Kawartha Lakes will be the recipient of the donation from this workshop in 2020.  

EARLY BIRD - $95 until Jan 10

REGULAR PRICE - $125 after Jan 10

Leading your Teams through Change

Postponed - New date TBD

Days Inn and Suites - Lindsay ON

Change is everywhere!  Lead your teams effectively through changes in your business.

ABOUT THE WORKSHOP

We have seen more change in the world in the past 20 years than we saw in the previous 100 years.  And it is not about to slow down anytime soon!​

In order to be an effective leader today, you need to know how to lead people through change appropriately.

By understanding the steps required to move through change effectively, how to create buy-in, and how to ensure the changes are sustainable, you are setting your team (and yourself) up for long-term success.​

This workshop will enable you to:

  • Understand why people resist change

  • Learn about the various of change

  • Realize how to connect with different people on your team to create buy-in

  • Align your team around the change

  • Create a proper communication strategy for change

  • Empathize with the people on your team to help them through the change

  • Develop a repeatable process to be followed for all changes in your business

WHO SHOULD ATTEND

Anyone in an organization that is involved in leading teams at any level (supervisor, manager, director, VP, CEO, owner)

 

CUSTOMIZED WORKSHOPS

Contact us to discuss a customized workshop for your organization.  Customized workshops include change management training material specific to your organization

CHARITY DETAILS

The MS Society - Peterborough, Kawartha Lakes & Haliburton Chapter will be the recipient of the donation from this workshop in 2020.  

EARLY BIRD - $95 until TBD

REGULAR PRICE - $125 after TBD

Innovative Leadership

Sept 17 2020  1pm - 5pm

Days Inn and Suites - Lindsay ON

The role of the leader in innovative companies!

ABOUT THE WORKSHOP

More and more businesses are starting to understand that they need to be innovative in order to survive in their market.

But how do you effectively create a culture of innovation in a company?  How do you ensure that the ideas you are coming up with are the right ones?  How do you measure if your innovation practices are working?  How do you ensure, if you are the leader, that you are not getting in the way of successful innovation?

Participants in this workshop will learn how to:

  • Understand how create a culture of innovation 

  • Learn how to structure their company to allow innovation to foster and grow effectively

  • Understand the truths and lies about creativity and innovation

  • Create an environment where good ideas are allowed to succeed

  • Drive customer loyalty, retention, and growth through innovation!

WHO SHOULD ATTEND

Anyone in an organization that is involved leading teams at any level.

 

CUSTOMIZED WORKSHOPS

Contact us to discuss a customized workshop for your organization.  Customized workshops include innovation training material specific to your organization

CHARITY DETAILS

Five Counties Children's Centre will be the recipient of the donation from this workshop in 2020.  

EARLY BIRD - $95 until July 24

REGULAR PRICE - $125 after July 24

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